Service

Our Promise To You

In everything from wire binding machines to card creasers, from digital laminators to booklet making systems, you can find it all here at Glendale Presentation Solutions. But you, our valued customer, need to know that you’re dealing with a supplier you can trust. At Glendale Presentation Solutions we are committed to our customers, and your satisfaction with our service is of upmost importance to us. We promise to always strive to deliver only the very best in customer support.

YOUR PEACE OF MIND

Your peace of mind is very important to us. All our new equipment is supplied with a 12 month warranty, some are even supplied with a 24 month warranty. We want you to rest assured that Glendale Presentation Solutions will always provide you with the best possible after sales customer service, as outlined above in our promise to you.

Professional Training

All new equipment, over £100.00, is delivered free of charge to sites within mainland UK. When you purchase new machinery from us we also provide operator training. This training will enable you to get the best out of your new equipment and help you familiarise yourself with all aspects of the machinery. Whatever the size or nature of the machine, we believe our operator training goes a long way and is included as part of our care package.

Ongoing Service Options

When warranties expire Glendale Presentation Solutions can offer you ongoing service requirements. These vary from Pay As You Go call outs to our top Platinum service agreement which includes all spare parts, labour and unlimited call outs. We can be flexible in our approach and can offer bespoke agreements to meet our customer specific requirements. Our highly-trained technicians are here to help, it doesn’t matter whether you purchased your equipment through Glendale Presentation Solutions or another source, we can help you maintain your equipment either way. Get in touch with any issues you may have, even if you are simply after a little advice, our team are always happy to help.

Guillotine Service Requirement

It is a requirement to have all electric guillotines checked and inspected for Health & Safety legislation within the UK. Failure to do so may result in invalidation of your insurance policy. Glendale Presentation Solutions can provide this service country wide. Below is a link to the Health & Safety Executive website which explains the requirements that need to be meet: click here

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